Yogesh: Hello. Thank you for using the Intel Customer Chat Support service. We are glad to be of service. How may I help you?
: hi Yogesh
: um I have lots of expensive Intel systems
: all have corrupted BIOS's
: i flash them with the appropriate BIOS firmware but...no luck
: the SSD's are all corrupted, turned into virtual containers I think
: I get CMOS checksum error messages, even after resetting the motherboard / processor etc
Yogesh: I am sorry to hear about the issue.
: well as long as I haven't annoyed Intel somehow, all is good
: if i have annoyed Intel somehow, I'm gravely sorry.
: in front of me i have two Intel desktops with almost entirely Intel components - is there some easy solutions or...answers are a bit quaint, of late.
Yogesh: May I have the motherboard model number?
: yes you may!
: DH67BL - Media Series
Yogesh: Thank you.
Yogesh: I have not heard from you for the last 3 minutes. Would you like me to wait and keep this chat session open for you?
: ? yes please
: I thought I was waiting for you for 15 min? I was hoping for assistance from Intel for my brand new Intel hardware components, which are all corrupted - somewhat horrifyingly rapidly really
: I've spent 8 months on this. I think it's safe to say I am screwed without Intel's help
: ATA Secure Erase commands don't erase my SSDs, and the same goes for Enhanced Secure Erase; though I’m not bright enough to understand how you can erase securely, and then erase even more securely. But it’s only 2 min each so I just do both before installing another operating system.
: but when I install any operating system, Windows 7, XP, 8, Server 2003, 2008 or a Linux distribution or Xen (an interesting Linux distribution, but then you could argue the same could be said about Windows and OS X)...it just doesn’t matter which Unix OS I install, there is residual corruption which the OS picks up on and runs away with
: so I'm thinking it's to do with the controllers and drivers, the firmware inside the motherboards’ ostensibly protected ‘read-only’ memory chips - but I’ve only been suspecting this for a year or so, and only after zero-filling 50 brand new hard drives 300-400 times. Pretty sure it’s not the hard drives, which appears to leave the motherboard chips as the only possible source, no?
Yogesh: I apologize for the inconvenience caused to you.
: it's okay, don’t mention it. I had nothing going on, really...and 90% of the hassle is just my ignorance...but it's an insane learning curve. and I'm at dead ends now
Yogesh: Jonny, If you feel your units are defective you can go ahead and claim warranty for the same, however I request you to reopen this chat session and while entering pre-chat survey in "Please indicate the type of query you have:" select "Warranty" they will assist you regarding your request.
: Will warranty provide solutions or simply refund? it’s just...I need the former. The latter appears not to be a logical solution to the problem.
Yogesh: Regarding this you can have a check with warranty team they will be having a better update.
: okay thanks - just to confirm I didn't click the wrong tab, this is Technical Support though right?
: so no tech support for this issue?
Yogesh: Yes, Jonny you have reached technical support.
Yogesh: However I can provide support for only Desktop motherboard and processor, I don't have information on SSD's
: I'll literally accept any technical support you’re able to provide, at all. with gratitude.
Yogesh: Jonny, since you are getting CMOS battery error, did you try replacing CMOS battery?
: I'm pretty sure the board and processors control the drives though right? The battery merely retains the corrupted CMOS settings. But yes, I replaced the brand new CMOS batteries with brand new batteries - unsurprisingly, the issue appears unrelated to batteries, unfortunately.
: these i7 processors are far too intelligent for me - it's like they're talking to each other, silently and wirelessly, and cutting me out of the conversation. Sounds crazy right? I’m lucky the Catholics aren’t killing witches presently, or I’d be in trouble. But then everything sounds crazy when you’re ignorant, and then I read about how Intel i7 processors, actually do that. It’s a feature! That’s craziness for you, right there.
Yogesh: Yes, motherboard controls SSD's or SATA drives.
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