MGL gas bill paid online but still not updated

[RichardBens14]

Hi All,

Need some advice on what exactly to do if the bill is not updated even after making the payment online. I had already made the payment via Amazon and tried reaching them upon realizing that it is still unpaid to which they first told me that they will check and update but when there was no update and I reached out to them they refused to help in any way and asked to connect MGL with the operator reference number. I have raised this with MGL support as well but have not gotten any proper response. have emailed them transaction receipt and bank statement and still waiting for a response from their end.

I can also see many such cases on twitter wherein the bill is already paid and still not updated at their end which is making me a little worried and they are sending continuous messages every day to pay the bill to avoid disconnection.

Can someone please advise if there is any way to have this resolved?

[DylanScotland]

I never experienced issues with payment with MGL, although I often either use payzapp or cred.
Usually it does take 3–5 days for the bill to update, but the day you make the payment is counted as the payment date.
First thing to check would be, to ensure CA number paid for is correct.
Else, assuming you have a valid BBPS Reference Number, there should be reason to panic.

If in future it disconnects, you might as well just directly go to their office and speak to them about it. The worse would be a day of no gas.

[MichaelDrew]

Man, that sounds like a major hassle! Dealing with utilities can be a real headache sometimes, especially when you've already paid up but they're still sending you reminders like it's overdue.
I'd say keep bugging them - persistence is key! Try reaching out to MGL support again and keep pushing until you get a proper response. Sending over transaction receipts and bank statements was a smart move, so hopefully, they'll sort it out soon.
Oh, and if you're ever looking to switch things up with your gas supplier, I stumbled upon this company that helps businesses find the best deals. Might come in handy if you're fed up with the runaround: smarterbusiness.co.uk