MGL gas bill paid online but still not updated

[RichardBens14]

Hi All,

Need some advice on what exactly to do if the bill is not updated even after making the payment online. I had already made the payment via Amazon and tried reaching them upon realizing that it is still unpaid to which they first told me that they will check and update but when there was no update and I reached out to them they refused to help in any way and asked to connect MGL with the operator reference number. I have raised this with MGL support as well but have not gotten any proper response. have emailed them transaction receipt and bank statement and still waiting for a response from their end.

I can also see many such cases on twitter wherein the bill is already paid and still not updated at their end which is making me a little worried and they are sending continuous messages every day to pay the bill to avoid disconnection.

Can someone please advise if there is any way to have this resolved?